Trace only — not debt recovery

Tenant Tracing Service for UK Businesses

Find a former or absconded tenant

When a tenant has moved on and an account is still open, Locate helps you find or verify their current UK address. Every trace comes back as a Locate Report showing what was found, how strong the result is and what to consider next.

Built for lettings and property businesses tracing several former tenants together. Minimum 10 genuine cases per upload. We do not trace a single tenant on their own.

Trace 10+ former tenants See demo reportSee a demo template of our bespoke report per debtor See bulk buying options

When businesses use tenant tracing

A tenant left without a forwarding address
An unpaid account remains after the tenancy ended
Correspondence is being returned
You need to verify a current address before acting
Historic tenant records need checking in bulk

How tenant tracing works

Submit

Add at least 10 former tenants to the CSV template.

We trace

The search runs against bureau-grade tracing data.

Locate Report

Address information found, match confidence and guidance.

You decide

Your business chooses the next step. We never contact the tenant.

What your Locate Report contains

Address information found
Match confidence
Plain-English interpretation
Practical next-step guidance

View a demo Locate Report to see exactly what you receive.

Who it is designed for

Letting agents
Property managers
Housing organisations
Other businesses with a lawful business reason

Bulk tenant tracing

Checking a portfolio or a historic ledger? Download the standard CSV template, add one former tenant per row and upload the file. Each upload needs at least 10 traces, and you can use your credits across several uploads.

What information helps a trace

Full name (title, forename, other names, surname)
Last known address — usually the rental property
Postcode
Date of birth, where held
Your own reference for the tenancy or account

Former tenant left owing rent: what to prepare

Start with the tenancy agreement. Identify the adult contract-holder who is actually liable, and make sure the account record — arrears figure, dates and your reference — is accurate before you trace anyone.

Use the rental property as the last known address, with the tenant's name and any date of birth you lawfully hold.
Send only what is needed to find the right adult. Never add relatives, guarantors you have no reason to trace, or the property's new occupants.
Never guess or fabricate identifiers such as dates of birth to improve a match.
Keep joint tenants as separate rows and keep each record distinct, so results are not mixed up.
Each upload needs at least 10 appropriate individuals — do not pad a file to reach it.

Separate address uncertainty from a dispute. If the former tenant disputes the arrears or deductions, a trace does not resolve that. A match is an indication of a current address. A traced address does not by itself prove the debt, show ability to pay or establish that legal service requirements have been met. See bulk debtor tracing, our guide to tracing lawfully and how to compare tracing services.

Lawful business use

Locate is a business-to-business service. You must have a genuine lawful business reason to trace each person you submit, and you confirm this before every upload. Locate is trace only: we do not contact the tenant, using Locate does not instruct debt recovery, and guidance is decision support, not legal advice. See our Terms of Business and Privacy Notice.

Pricing

Same Locate Report, same pricing

Tenant traces use standard Locate pricing. See your exact price and saving.

No commitment

Pay as you go

Buy exactly what you need. No subscription.

10 reports from £39.99 + VAT

Any quantity from 10 to 1,000 · automatic volume pricing · credits valid for 6 months

See my price

Flex Monthly

Regular tracing, without a long contract.

From £29.99/month + VAT

10 reports a month and up · 25% less than pay as you go · change or cancel for your next renewal

Unused credits roll over.

See my price

Best value

Annual

Commit once. Get our lowest price.

From £299.90/year + VAT

Paid once upfront · 2 months free · monthly allowance refresh from 10 reports a month

Unused credits roll over.

See my price

More than 1,000 reports a month

Tell us the volume you need and we will come back to you.

Prices and savings shown exclude VAT. VAT is added at checkout. Use your credits in one CSV or several, at least 10 traces per upload. Pay as you go credits expire 6 calendar months after purchase. Monthly plan credits are added each calendar month and unused credits roll over.

Tenant tracing questions

Can you trace a former tenant?

Yes. Submit the former tenant's details and the trace runs against bureau-grade tracing data. You receive a Locate Report showing what was found and how strong the result is.

Can you trace an absconded tenant?

Locate can be used where a former tenant has left without a forwarding address and your business has a genuine lawful reason to establish their current address.

The tenant left no forwarding address — can you still help?

A trace can still be attempted where no forwarding address was provided. The last known address — often the rental property — can be used as a starting point, together with the tenant's name and any date of birth you lawfully hold. No result is guaranteed.

Will Locate contact the tenant?

No. Locate is trace only. We never contact the person traced, and using Locate does not instruct debt recovery.

Will every trace find an address?

No trace can guarantee an address. Each Locate Report shows the result found and its match confidence so you can judge how much weight to give it. Each accepted trace uses one report whether or not a match is found.

Do I need a lawful reason?

Yes. Locate is for business use only, and you must have a genuine lawful business reason to trace each individual you submit — such as an unpaid account from a former tenancy.

Want the wider picture? Read our guide to tracing a debtor in the UK.

Ready to find them?

Trace only. No tenant contact.

Trace 10+ former tenants