Trace only — not debt recovery

Find customers who have moved and still owe you money

Letters coming back marked “gone away”? Customers who moved out without leaving a new address? If your business is owed money by several people you can no longer reach, RecoverAble Locate can help you find where they may live now — so you can decide what to do next.

This is a service for UK businesses with a lawful reason to find their own customers, and at least 10 separate cases to trace at a time.

Is this you?

Your post to some customers is being returned undelivered.
Customers have moved home and not told you their new address.
You have unpaid accounts and no working way to contact the customer.
You have 10 or more of these accounts, not just one or two.

Common situations we help with

Returned letters. A batch of invoices or reminders comes back undelivered. You know the balance is owed, but not where to send it.

Moved without a forwarding address. A customer leaves a property, a service or a contract and you hear nothing more.

Old unpaid accounts. Accounts that have sat on the books because nobody could reach the customer. Former tenants have their own guide: tracing former tenants.

When this is not the right step

If the customer is still answering, disputes what they owe, or may be in financial difficulty or otherwise vulnerable, finding a new address will not fix the problem. Deal with those first. Locate is trace only: we do not chase, collect or contact anyone.

How it works

Choose how many Locate Reports you need — at least 10.
Pay online and sign in to your account.
Download the CSV template from your account and add one customer per row.
Upload it and confirm you have a lawful reason to trace each person.
Receive a Locate Report for each customer, explaining the result and the next step. See a demo Locate Report.

A new address from a trace is a strong lead, not proof. Check it before you rely on it. Our gone-away accounts playbook explains how to prepare your list and read the results.

Questions

Can I use this to find one customer?

No. Locate is for businesses with at least 10 genuine cases in each upload. It does not sell single traces. If you have one urgent case, use a provider that accepts individual instructions.

Can I use this to find anyone, such as a friend or relative?

No. Locate is only for businesses tracing individuals they have a lawful reason to find, such as customers who owe money. It is not a people-finder or investigation service.

Will you contact my customers for me?

No. Locate never contacts the people traced and does not collect debts. You receive a report and decide your own next step.

What do I need to start?

A business with customers who owe money, at least 10 of whom you can no longer reach, and the basic identity details you already hold for them. After buying, you download the CSV template from your account and upload your list.

Ready to start? Buy 30, 50 or 100 Locate Reports, or see your price for any number from 10.

Next step

Trace only. No debtor contact. Business use only, minimum 10 people per CSV upload.

See your price View a demo Locate Report